Discover more in our FAQ
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What is included in the trip?
What is included in the trip?
This varies between our trips.
Please check the inclusions of the trip you are interested in to see exactly what is included.
How do I pay a deposit?
How do I pay a deposit?
Credit Cards
At Bikey Tours we have a secure page for submitting your credit card details. You can “reserve a trip now!” We accept Visa or Mastercard.
Bank Deposits
Our bank details for direct debit are:
Account: Bikey Tours
BSB: 084 961
Account No: 321 056 742
Things to Remember:
When making payment use your name as a reference for the deposit. If you would like to book any of the optional extras that are being offered with your trip you will need to pay for these at the time of your booking. Don’t forget it is a requirement of Bikey Tours that you have Travel Insurance for your trip.
Our mailing address for payment by cheque is:
Bikey Tours
210/24 Macqu
Are airfares included in the price?
Are airfares included in the price?
Most things are included but airfares are not.
We collect you from the airport (or train station) at the beginning of your trip.
We nominate a convenient trip finish location at the completion of the trip, often at an airport.
Do you cater for non cyclists?
Do you cater for non cyclists?
Non cyclists and spectators are encouraged
We also stay in towns where non cyclists can choose to stay and do tourist walks and shop or just relax if they wish.
Share your experience with a cycling partner
We meet the cyclists at specific points ie: stage finishes, villages at the base of the final climb etc, so you will get to see your partner during the day and spend time with them if you wish!
What kind of payment/refund policy do you have?
What kind of payment/refund policy do you have?
Our reservation conditions are simple and easy to read
Before booking any trip you should read our Terms and Conditions
As soon as we have a detailed itinerary available to give you.
We usually send final itineraries within a month or two of the trip start
We’re unable finalise some of our itineraries until race organisers publish their race schedules as the details for each day will depend on the final time schedule for the race
How can I access detailed itinerary information? i.e. maps, travel, training, clothing guidelines, etc.
How can I access detailed itinerary information? i.e. maps, travel, training, clothing guidelines, etc.
As soon as we have a detailed itinerary available to give you.
We usually send final itineraries within a month or two of the trip start
We’re unable finalise some of our itineraries until race organisers publish their race schedules as the details for each day will depend on the final time schedule for the race
Information regarding the hotels you will be staying at will be available around the same time as final payments are due
Ride maps and clothing will supplied to you at the beginning of the trip
Soon after your booking, you will receive an email to submit your clothing requirements
Near the issue of your final invoice you will receive an email to supply emergency contact details for your travel, as well as your travel insurance provider
A few weeks before your trip starts, we will ask you to supply your travel details so that we can track your arrival for any possible arrival delays or departure requirements
Do you rent bikes?
Do you rent bikes?
No, but we can put you in touch wiuth companies that do rent bikes.
I plan on going by myself, what are my rooming options?
I plan on going by myself, what are my rooming options?
Our trips are TWIN share, but you have the option for SINGLE SUPPLEMENT
If you have booked a TWIN share, we will pair you with someone of similar ability, age or occupation. We get everyone to fill in a number of forms so we gain an idea of who to match you with.
Every trip, depending on availability has the option for a Single Supplement if you wish to have your own room. The cost of the single supplement is a function of the rooming configuration and single occupancy rate at our hotels, therefore the cost to you is dependent on the trip hotels and duration of the trip. If you are planning on travelling Single Supplement, please book early to avoid disappointment.
Is internet available?
Is internet available?
Yes internet access will be available in most hotels
Free wifi zones are also available at many cafés and public areas.
Do I need to speak the local language?
Do I need to speak the local language?
No, not at all but of course the usual greetings and pleasantries always help.
Your trip guides are either native speakers or have a limited vocabulary of the local language and will help you out should you need. You will find that since the amalgamation of European countries under the EU, many locals will understand some English, as long as you speak clearly and avoid using contractions (i.e I’ve, isn’t, they’ll, won’t, shouldn’t).
If you are really stuck, a patient game of charades with locals can often be a fun experience, and communicate a message.
